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2021 Client Onboarding


The onboarding process for new clients and accounts sets the tone for the relationship between an asset or wealth manager and its clients. Get it right, and few clients will even notice. Get it wrong, and clients will question the credibility of your operations or even second guess their decision to choose your firm.

This survey focuses on the organization, process, and systems used to set up new clients and accounts for institutional and wealth clients. The resulting report will tell you about the maturity of your firm’s onboarding capabilities.


This survey will cover:


Your firm’s organizational structure in support of client onboarding

Client Information

Your firm’s process for gathering client data and artifacts, as well as how you govern client data

AML/KYC and Client Suitability

How you comply with AML/KYC regulations and determine the suitability and risk tolerance checks for new clients

Legal Agreements and Account Opening

How your firm determines the appropriate onboarding (incl. legal) documents for each client, as well as how those documents are executed and stored

Account Origination

How your firm sets up new accounts on internal systems prior to trading, factoring in any client preferences or customizations


How your firm stores and shares client, account, and product data, and the workflow support for onboarding processes


What will you receive as a result of your participation?

Upon completion of the survey, all participants will receive a flash report that compares your firm’s client onboarding practices to Cutter’s capability model.

Cutter members that complete the survey will also receive a detailed and personalized report on how your firm compares to other firms in each of the capability areas. Non-members will have the option to purchase a full report.

There is no charge to complete the survey and receive your flash report.



For any questions or any additional information, please contact Beth LaGambina at


To participate in this survey, please fill out the form below.

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